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Terms and Conditions

IMPORTANT- please read this page carefully as it states the terms and conditions for NPC Online Sales (which are in addition to the general NPC Website Terms).
In order to place an order you must agree to be bound by these terms and conditions.

Product Specifications

NPC endeavours to provide an accurate description and depiction of the products available for sale, but does not warrant the accuracy, completeness, reliability of such descriptions. From time to time there may be information on the website that contains typographical errors, inaccuracies, or omissions – including those that may relate to product descriptions, pricing, promotions, offers, and/or availability. 

NPC reserves the right to: correct any errors, inaccuracies or omissions; change or update information; and, modify or cancel orders, if any information on the website is inaccurate at any time, without prior notice.

The products offered on this website, are provided "AS IS" without warranty of any kind, either express or implied, including but not limited to fitness for a particular purpose or merchantability.

Please note there may be some variation in the colours of products as viewed on your computer device.

NPC shall not be liable for any damages of any kind whatsoever arising out of your access to, use of or reliance upon this website or any material from this website, or your purchase of any products offered on this website.

Product Orders

While we use our best efforts to fulfill all orders, NPC cannot guarantee the availability of any particular product displayed on this website. 

NPC reserves the right to discontinue the sale of any product listed on this website at any time without notice.

All prices displayed on this website are quoted in Canadian Dollars and are subject to change without notice. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order.  NPC reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted, however you will be provided with the option to cancel the order at no charge at that time).

The prices do not include shipping and handling fees or applicable sales taxes, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and taxes that may apply to your order.

Payment Method

We accept payment by only the following methods: Visa, Mastercard, American Express and PayPal.

 

Shipping

All shipping is processed through Canada Post using standard ground service.

Orders will generally be shipped within 24-48 hours if all items in the order are available.

If items are backordered or are not available, a follow up email will be sent with an estimated time of shipping or alternative items (and you will be provided with the option to cancel the order at no charge at that time).

Shipping Information

Destination

Approximate Delivery Times

Estimated Cost

Within Canada

1-3 days

$5.00 -$10.00

Within USA

4-7 days

$14.00-$25.00

International

10-20 days

$20.00 - $50.00

Once your order has been shipped, a Shipping Confirmation email will be sent to you that will include a Canada Post tracking number. Orders can then be tracked via the Canada Post website www.canadapost.ca

Please note that the above delivery times are not guaranteed and may be impacted by weather, holidays, and other factors.

Please refer to the Canada Post website (www.canadapost.ca) for additional information regarding their services and terms and conditions.

Return Policy

If for any reason you are not satisfied with your purchase, you may exchange or return items with proof of purchase within 14 days of receiving your order by sending it back to us at the following address: The Niagara Parks Commission, Distribution Centre P.O. Box 150, 7856 Portage Rd. Niagara Falls, ON, Canada          L2G 5Y8 Attention: “Online Store” Please note that you are responsible for the associated shipping costs. All items must be returned in the original packaging (clothing items must be unwashed and unworn) and will be processed as a refund on the credit card used for the purchase.

 

Personal Information

Your submission of personal information through the website is governed by NPC’s privacy policy, which can be viewed by clicking on the "Privacy Policy" link located in the footer section of the website.

Additional Terms

The sale of certain products on this website may be subject to additional terms that will be made available to you when you place your order.

Please review the general “NPC Website Terms”, which also apply to NPC Online Sales, via the link located in the footer section of the website.

 

Should you have any questions or concerns regarding NPC Online Sales, please contact us via email at ecomm@niagaraparks.com, or via telephone at 905 295-4377. Please note our regular business hours of operation are 9am to 5pm (EST) Monday-Friday.